Job Description

Customer Service Executive (Call Center – E-Hailing & Delivery)

Location: Iskandar Puteri
Minimum Age: 18 years old

SALARY & BENEFITS

  • Basic Salary: RM1,900 - RM 2800 (depends on the experience)
  • Night Shift Allowance: RM300
  • KPI Incentive: Up to RM400
  • Joining Bonus: RM1,500 (upon successful onboarding)
  • Public Holiday Pay
  • Overtime (OT) if required
  • Shuttle Service provided (selected areas)
  • Training provided

WORKING SCHEDULE

  • 6 days rotational shift
  • Includes weekends & public holidays

JOB RESPONSIBILITIES

  • Handle inbound calls, live chat & emails
  • Support customers for E-Hailing & Delivery services (Malaysia & Singapore)
  • Manage inquiries, complaints, feedback & app-related issues
  • Work as a team to achieve KPI & SLA
  • Ensure high customer satisfaction

REQUIREMENTS

  • Able to communicat...

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