Job Description

Responsible to:

BDC Manager

Main Purpose of Job:
We are currently recruiting for a Customer Service Executive within the Telephone Booking office in Volkswagen Sligo on a full-time capacity, Monday to Thursday 9-5.30pm and Friday 9-5pm. This role is based in a small Call Centre Environment.

The role:
The successful candidate will be required to work as part of the Telephone Booking Office, to continuously deliver the highest level of satisfaction to internal and external customers. This will require you to continually meeting targets. The role involves working closely with team members and other departments across the Group, which include Services, Parts and Sales teams.

Role Responsibilities:
  • Focus on delivering a premium customer service
  • Achieve daily, weekly, monthly sales targets
  • Inputting data onto Kerridge (CRM) system
  • Inbound and Outbound calling
  • Aftersales Customer f...

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