Job Description

Job Description & Requirements Customer Service
  • Provide exceptional customer service by responding promptly to customer inquiries
  • Resolve product or service issues by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution
  • Maintain high levels of customer satisfaction through professional communication and relationship-building
  • Guide and assist team members, Singapore or Manila team as needed
Sales Management
  • Conduct sales activities such as cold calling, lead follow-ups, and sales inquiries with potential customers
  • Utilize company-provided leads to reach out to prospects and identify their needs, proposing appropriate products or services
  • Meet and exceed individual and team sales targets
Account Management
  • Manage a portfolio of existing customers, ensuring that their ...

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