Job Description

Working Days: Monday to Friday Normally or Saturday half day adjustable

Working Hours: 9 AM – 6 PM

Employment Benefits (Qboyd)

  • EPF, SOCSO, and EIS contributions
  • All statutory entitlements as per Malaysian law

Role Overview

The Customer Service Executive is responsible for delivering excellent support to customers via phone, email, WhatsApp, live chat, and other communication channels. The role focuses on ensuring a positive customer experience and maintaining service quality according to Malaysian standards.

Key Responsibilities

  • Respond to customer inquiries through phone, email, WhatsApp, live chat, or social platforms
  • Handle and resolve customer complaints professionally and promptly
  • Process orders, refunds, exchanges, and service requests
  • Maintain accurate customer records in CRM systems
  • Provide clear and effective product/service ...

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