Customer Service Executive

CUSTOMER SERVICE EXECUTIVE (REMOTE)

And this is not a just follow the process role.

At Cléma, customer service is not about ticking boxes or hiding behind procedures. It is about ownership, precision, and stepping up when things get messy. We are looking for someone who sees problems, takes control, and fixes them properly, not someone who waits to be chased. If you like responsibility, hate loose ends, and take pride in doing things right, you will fit in here.

Who You Are

• You do not pass problems around. If it is yours, you own it
• You are proactive by default and uncomfortable with good enough
• You have strong attention to detail and understand that insurance leaves no room for sloppy work
• You communicate clearly and professionally, even under pressure
• You are organised, reliable, and capable of managing multiple cases without dropping the ball
• You thrive in a fast moving, boutique environment where accou...