Customer Service Executive

The customer service Executive is responsible for handling complex customer interactions, supporting junior associates, and ensuring high-quality customer service delivery within the contact center. The role requires strong communication, problem-solving abilities, and operational knowledge to manage escalations and improve customer satisfaction.

Key Responsibilities

• Handle complex customer queries, complaints, and escalations through calls, emails, or chat.
• Deliver professional and efficient customer support while maintaining service quality standards.
• Support and guide junior customer care associates in daily operations.
• Monitor and ensure accurate CRM updates and documentation.
• Coordinate with internal departments for issue resolution and customer follow-ups.
• Assist team leaders in maintaining operational efficiency and service levels.
• Identify recurring customer issues and suggest process impr...