Customer Service Executive – Operational Excellence

Contribute to operational accountability as a Customer Service Executive, managing service requests from initial contact to resolution. Your role will involve coordinating contractors and ensuring great customer experiences across various shift options.
You will ensure service continuity by handling calls, logging cases, and following established service standards. This position requires you to communicate effectively with both customers and contractors while resolving issues promptly and efficiently.
Key Responsibilities:
• Professionally handle incoming calls and requests
• Take ownership of customer cases throughout their lifecycle
• Dispatch technicians according to established procedures
• Track and confirm service completion and follow-up
• Ensure adherence to compliance and quality standards
Requirements:
• Strong communication abilities in both verbal and written forms
• Customer-oriented mindset with solid problem-solving skills
• Capable of ma...