Customer Service Executive

Working Days: 6 days (On Rotational)

Working Hours: 9 Hours (Include Break Time)

Training is Provided

Age Requirement: 18 Years Old - 50 Years Old

Allowance:

RM300 Night Shift Allowance

RM400 KPI Allowance

Benefits:

Annual Leave: 12 days

Medical Leave: 14 days

Additional leave details shared during onboarding

Shuttle Service Provided from:

Skudai, Taman U, Mutiara Rini, Lima Kedai/Rumah Iskandar Malaysia, Gelang Patah, Larkin, City Square, Danga Bay, Perling, Tampoi, Paradigm Mall, Bukit Indah

What you will be doing (Key Responsibilities):

• Handle inbound calls, live chats, and emails for customer inquiries, feedback, and complaints.
• Deliver excellent customer service and ensure accurate information is provided.
• Work collaboratively to achieve KPI and SLA targets.
• Maintain professionalism and problem-solving attitude in every interaction.
• Demonstr...