Job Description
Purpose of the position:
To ensure seamless operational execution and commercial governance for Key Accounts and Institutional business by driving efficient order management, forecast alignment, service level optimization, and cross-functional coordination, thereby enabling the sales team to achieve revenue and profitability targets.
Experience: 4-8 years
1. Order Management & Coordination
- Receive and process customer orders in SAP
- Coordinate with the supply chain/plant for production availability, dispatch status, and delivery timelines.
- Track order discrepancies, shortages, or damages and initiate timely corrections.
2. Customer Interaction & Service Support
- Handle customer calls— institutional buyers.
- Give updates on dispatch, production schedules, stock availability, and pricing.
- Support customers during peak demand or urgent requirement situations.
- Ensure all communication is professional, timely, and clear.
3. Complaint Management...
To ensure seamless operational execution and commercial governance for Key Accounts and Institutional business by driving efficient order management, forecast alignment, service level optimization, and cross-functional coordination, thereby enabling the sales team to achieve revenue and profitability targets.
Experience: 4-8 years
1. Order Management & Coordination
- Receive and process customer orders in SAP
- Coordinate with the supply chain/plant for production availability, dispatch status, and delivery timelines.
- Track order discrepancies, shortages, or damages and initiate timely corrections.
2. Customer Interaction & Service Support
- Handle customer calls— institutional buyers.
- Give updates on dispatch, production schedules, stock availability, and pricing.
- Support customers during peak demand or urgent requirement situations.
- Ensure all communication is professional, timely, and clear.
3. Complaint Management...
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