Job Description

Job Type: Full Time Job Location: Jaipur

The Customer Service Executive attracts potential customers by answering product and service questions; suggesting information about other products and services. Handle the concerns and fulfill customer needs to ensure customer satisfaction

Job Description

  • Handle incoming customer service calls, outbound lead nurturing, and resolve the customer’s concern by maintaining the AHT, CSAT, Quality, daily productivity time along with other applicable metrics
  • Resolve concern by clarifying the customer’s needs and determining the cause of the problem; Offering the best solution to resolve the concern
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Identify and assess customer’s needs and resolve the query to ensure first call resolution is met
  • Handle complaints, provide appropriate solutions and alternative...

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