Customer Service Executive

Customer Service Executive - Arabic Speaker

JOB OVERVIEW

As a Customer Service Executive, your primary responsibility is to contribute significantly to fostering a positive customer experience by engaging in effective telephone communication. You will be tasked with addressing inquiries from Study Group's customers, including agents and students, resolving issues, and furnishing information about our diverse range of products and services. Success in this role hinges on possessing superb communication skills, adept problem-solving abilities, and a dedicated commitment to delivering exceptional customer service.

ABOUT THE ROLE

• Manage inbound/outbound calls for Study Group agent and students, ensuring a high level of quality and accuracy in all responses provided.
• Provide accurate and timely information regarding Study Group's products, services, and policies.
• Resolve customer issues, comp...