Customer Service Executive | Immediate Start

JOB TITLE: Customer Service Executive

LOCATION: Ashford, Kent

SALARY: £15ph to £16ph

TERM: 12-month temporary contract

HOURS: Monday to Friday, 37 hrs a week

This position is a 12‑month temporary contract with potential for permanent opportunities for the right candidate. You will be based in modern offices in Ashford with free parking and the option to work from home one day a week.

Responsibilities

• Building strong relationships with business customers, providing an unparalleled level of service
• Handling enquiries from internal and external customers
• Providing a quick and efficient response to change requests
• Creating debit and credit notes for customers
• Handling customer complaints, ensuring customers are satisfied with the resolution
• Processing returns and refunds
• Updating and maintaining accurate customer records
• Identifying opportunities for i...