Customer Service Executive

Job Summary

We are looking for a Customer Service Executive to champion high-quality support across our Habib e-commerce channels. This role is pivotal in addressing customer inquiries, streamlining issue resolution, and fostering brand loyalty through a seamless end-to-end shopping journey.

Job Responsibilities

• Provide prompt and professional responses to customer inquiries via email, live chat, social media, and phone calls.
• Manage end-to-end order issues, including processing, returns, refunds, and delivery status updates.
• Address and resolve customer complaints by providing effective solutions within established timelines.
• Collaborate with warehouse and product teams to streamline the resolution of complex inquiries.
• Monitor and report on customer feedback, identifying trends and recurring issues for management review.
• Execute returns processing accurately while adhering to Service Lev...