Job Description
Role Purpose:
As part of the Service & Support Solutions (S3) team, the Customer Service Executive is the day-to-day interface between Chess Dynamics and our customers. Reporting to the Project & Customer Service Manager, you'll play a key role in ensuring customers receive a responsive, professional and proactive service throughout the life of their equipment. Working closely with engineering, projects, commercial, operations and our Field Service Engineers, you'll coordinate repairs, spares, technical support and customer communications to keep programmes moving and build long-term customer confidence. You'll become a trusted point of contact, solving problems, identifying opportunities to improve our support offering and helping deliver the exceptional service Chess Dynamics is known for.
Key Responsibilities:
• Act as the primary day-to-day point of contact for customers requiring support, ensuring enquiries are managed professionally and resolved in a...
As part of the Service & Support Solutions (S3) team, the Customer Service Executive is the day-to-day interface between Chess Dynamics and our customers. Reporting to the Project & Customer Service Manager, you'll play a key role in ensuring customers receive a responsive, professional and proactive service throughout the life of their equipment. Working closely with engineering, projects, commercial, operations and our Field Service Engineers, you'll coordinate repairs, spares, technical support and customer communications to keep programmes moving and build long-term customer confidence. You'll become a trusted point of contact, solving problems, identifying opportunities to improve our support offering and helping deliver the exceptional service Chess Dynamics is known for.
Key Responsibilities:
• Act as the primary day-to-day point of contact for customers requiring support, ensuring enquiries are managed professionally and resolved in a...
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