Job Description

Purpose of the Job

Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels.

Job Description

  • Deliver exceptional service, resolve inquiries promptly, and exceed customer expectations to build lasting relationships
  • Actively listen to customer concerns, identify solutions, and follow up to ensure resolution
  • Provide clear and concise information to customers through various channels, fostering a positive experience
  • Collaborate effectively with colleagues to achieve departmental goals and ensure seamless customer service
  • Adhere to established customer service policies and procedures while meeting key performance indicators (KPIs)
  • Contribute to maintaining and improving customer service standards through initiative and feedback
  • Job Responsibilities - Experien...

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