Customer Service Executive (Airfreight Export)

• Salary up to $4,500 with AWS + Bonus
• Experience handling end-to-end air export shipment coordination
• Prior exposure within a freight forwarding, logistics, 3PL, airline cargo, or shipping environment

Responsibilities:

• Answer all incoming calls promptly and professionally
• Respond to customer enquiries in a timely manner
• Handle all air export shipment coordination and liaise with multiple parties (internal teams, customers, overseas agents, and stakeholders) on shipment requirements
• Prepare and verify AWB/HAWB and all necessary export shipping documents, ensuring accuracy and compliance with customer and airline requirements
• Coordinate booking arrangements with airlines, co-loaders, and overseas agents
• Obtain freight charges approval from customers and overseas agents prior to shipment uplift when required
• Provide flight schedul...