Customer Service Executive (Aerospace) ESY

Core Responsibilities:

• Timely and accurate entering of sales orders, amendments and engineering changes into Barnes ERP system.
• Responsible for customer repair quotations adhere to approval policy/guidelines and managing customer timely approval to meet sales target.
• Keep customers updated on the status of their parts through weekly reports, customized reports and customer web base reports.
• Close monitoring of business-related activities till complete closure.
• Coordinate with other departments in resolving problems, expediting orders and managing shipment schedules.
• Handle customers' enquiries including managing customer relationship know when to escalate an issue to higher management.
• Update customers' profiles, master pricing and product repair pricing in the ERP system.
• Timely prepare Repair Capability Listing / Catalogue and load into web page.
• Drive continuo...