Customer Service Excutive

Job Descriptions:

Providing a positive customer experience and first time resolution when assisting customers with queries and complaints

Liaising with internal departments in English order to resolve our customers queries

Responding to customer queries in a timely manner via live Chat, email and telephone

Using internal tools to assist and take ownership of your customer query

Investigating issues thoroughly and escalating queries where necessary

Maintaining knowledge of policies, procedures and licensing requirements.

Willing to work/ relocate in the Philippines

Preferred Qualifications

Fluent verbal and written communication in Sinhala/Tamil language

Good verbal and written communication skills in English

Passion for delivering exceptional Customer Service

Competent computer literacy skills

Effective problem solving