Job Description
Responsibilities
- To fulfill aftersales needs of customers in the assigned territory
- To Maintain response time & downtime as per the SLA to assigned customers.
- Accountable for instruments installation and Warranty service in the Field.
- Accountable for Billable service and promote the service contracts.
- Accountable for Accessories & generating lead for Consumables sales.
- Develop and deliver a productivity strategy that contributes quarterly impacts to the business.
- Deliver actionable data driven insights to explore new areas of operational excellence.
- Ensure all in-field activities are carried out safely complying with company environmental Health & Safety (EHS) guidelines and procedures.
- Perform field service as advised by the Group Leader, carrying out repairs, maintenance and installation of instrumentation and their accessories.
- Provide highly visible customer support thr...
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