Customer Service Employee

Are you customer-oriented, well-organised and comfortable working in an international environment? Do you enjoy coordinating orders from start to finish and communicating with different stakeholders? Then this role might be a great fit.

Wat ga je doen?

As a Customer Service Specialist, you manage the full order process for international B2B customers across Europe. You work for an international company active in outdoor and garden products, and act as the link between customers, sales, logistics and the warehouse, ensuring orders are processed accurately and on time.

 

Key Responsibilities

• First point of contact for international customers and internal teams
• End-to-end order management: order entry, follow-up and aftersales
• Monitoring delivery times and proactively handling deviations
•  Coordinating complaints, returns and service requests
• Supporting sales with order changes and a...