Customer Service Desk Technician

To provide first-line technical support and exceptional customer service to all college staff and learners, ensuring prompt resolution of routine IT issues and effective escalation of complex problems. This role serves as the primary point of contact and communication for digital services, delivering responsive support that enables effective teaching, learning, and administrative operations across all campus locations.

Responsibilities

• Indicate your preferred language for all correspondence and interview arrangements (Welsh or English).
• If you wish to submit a video application, you are welcome to do so – please inform us in advance.
• Safeguard and promote the welfare of learners, upholding the college’s commitment to learner safety.
• Complete required pre‑employment checks prior to commencement, including an enhanced Disclosure and Barring Service (DBS) check.
• For roles that involve direct interaction with learners, r...