Customer Service Desk Technician

About the Role

To provide first‑line technical support and exceptional customer service to all college staff and learners, ensuring prompt resolution of routine IT issues and effective escalation of complex problems. This role serves as the primary point of contact and communication for digital services, delivering responsive support that enables effective teaching, learning, and administrative operations across all campus locations.

Flexible Working

Postholders may request flexible working, including limited remote working, through the College’s Flexible Working Process (a statutory day‑one right). Requests are considered individually based on role needs and service coverage.

Accessibility and Reasonable Adjustments

Candidates or employees with accessibility or reasonable adjustment needs are encouraged to discuss these with the People & Culture team.

Equal Opportunities

We welcome applications in both Welsh and English. A...