Customer Service Deputy Director

Invex is looking for an experienced Customer Service Deputy Director with expertise in Operations Management, Process Improvement & innovation, Customer Experience Strategies Customer metrics to oversee our Call Center operation. This position manager will be dedicated to providing provide reliable, measurable, and high-quality customer service to our customers through different channels. We are looking for a candidate who can demonstrate strong and capable leadership qualities and the ability to resolve all types of customer inquiries. Our ideal candidate will know how to oversee the daily Contact call cCenter oOperation, compile data to assess the department’s progress, and coordinate with upper management to find ways to enhance customer service objectives among employees. Objectives of this role Lead the operation and strategic transformation of the Contact Center focused on Customer Experience. Ensure high standards of quality, KPI compliance and customer satisfaction, while promo...