Job Description
Join a leader in the medical device industry as a Senior Manager of Customer Service in Richmond Hill, Ontario. Take charge of customer satisfaction while leading dedicated teams toward excellence.
In this pivotal role, you will oversee the Customer Service and Project Services teams, directly managing 6 project reps and a supervisor. Expect to foster a professional environment while ensuring a high level of product knowledge and service delivery. This leadership position emphasizes team development and operational efficiency.
Key Responsibilities:
• Directly manage daily activities of PM and CSR departments
• Coach the CSR supervisor and resolve departmental issues
• Monitor and evaluate performance and productivity
• Assist with team responsibilities and training
• Hold regular check-in meetings with ownership for updates
Requirements:
• Minimum 5 years of management experience in service settings
• Back...
In this pivotal role, you will oversee the Customer Service and Project Services teams, directly managing 6 project reps and a supervisor. Expect to foster a professional environment while ensuring a high level of product knowledge and service delivery. This leadership position emphasizes team development and operational efficiency.
Key Responsibilities:
• Directly manage daily activities of PM and CSR departments
• Coach the CSR supervisor and resolve departmental issues
• Monitor and evaluate performance and productivity
• Assist with team responsibilities and training
• Hold regular check-in meetings with ownership for updates
Requirements:
• Minimum 5 years of management experience in service settings
• Back...
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