Job Description
Customer Service Delivery Support Coordinator, Operational Excellence, Shopee Xpress SG DepartmentOperationsLevelExperienced (Individual Contributor)LocationSingapore Ensure and monitor daily jobs dispatch to the drivers Manage daily pickup allocations to drivers Processing orders, requests & resolving problem shipments Liaising with internal stakeholders on seller/buyer issues Coordinate with customers, suppliers, and our logistics partners to ensure excellent customer service...
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
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