Job Description
Job Description
The Customer Service Delivery Manager (CSDM) is responsible for ensuring optimized and uninterrupted service delivery for QAD’s moderate, large, and enterprise cloud customers.
Acting as a trusted advisor, the CSDM builds strong client relationships, anticipates customer needs, and orchestrates seamless collaboration across Cloud PMO, Global Support, Cloud Operations, and Services.
This role plays a critical part in driving customer satisfaction, compliance, and successful project outcomes, while contributing to QAD’s continuous improvement culture.
Please Note:
This position would require to supporting the EMEA customer time zone from Mumbai, India. (Between 11 AM - 11 PM)
Key Responsibilities:
Customer Relationship Management
Serve as a strategic partner and trusted advisor for assigned QAD Cloud customers.
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