Job Description

Job Description

The Customer Service Delivery Manager (CSDM) is responsible for ensuring optimized and uninterrupted service delivery for QAD’s moderate, large, and enterprise cloud customers. Acting as a trusted advisor, the Sr. CSDM builds strong client relationships, anticipates customer needs, and orchestrates seamless collaboration across Cloud PMO, Global Support, Cloud Operations, and Services. This role plays a critical part in driving customer satisfaction, compliance, and successful project outcomes, while contributing to QAD’s continuous improvement culture.

Key Responsibilities

Customer Relationship Management

  • Serve as a strategic partner and trusted advisor for assigned QAD Cloud customers.
  • Strengthen client relationships by proactively anticipating needs and delivering consistent, high-value interactions.
  • Conduct regular service reviews with customers and ensure documentation is maintained on t...

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