Customer Service Delivery Manager

Salary: £37,000

Location: Corby

Hours: 40 hours per week, Monday to Friday

Your tasks

Overseeing the daily operational performance and KPI achievement for your customer includes:

• Managing inbound/outbound deliveries, returns, and the transfer of related information back to customers and resolving any related issues.
• Lead and/or support internal and external weekly sync meetings and drive completion of relevant actions
• Manage the preparation and implementation of monthly and quarterly client meetings, providing insight into all service-related matters.
• Work with nominated clients to develop an understanding of their needs and ensure they are met.
• Liaise with other Arvato departments to progress any ad hoc operational and transport requirements.
• Point of contact for internal and external escalations where you will recognise, investigate, resolve, and communicate queries in line with th...