Job Description
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Role: Customer Service
Location: Cyberjaya
Exp: Min 6 months in Customer service
Language: Mandarin(Read, Write, Speak)
Customer Service – Voice, Chat & Email Support
Job Responsibilities:
Handle inbound & outbound voice operations
Respond to customer inquiries via chat and emailDeliver excellent customer experience while meeting service KPIs
Working Schedule: 5 working days & 2 days off per week
Rotational shifts between 7:00 AM – 2:00 AM
Salary Package: RM4,300 basic Up to RM300 KPI incentive
Requirements:
Minimum SPM qualification
At least 6 months BPO Customer Service experience
Fluent in spoken, reading & typing Mandarin and English
English proficiency at B2 level
Benefits & Perks:
19 days Annual Leave
Clear career progression opportunities
AIA Insurance Coverage
Annual salary increment
...
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