Job Description

Overview

Lutron is looking for self-driven and team-oriented individuals to join our Customer Service Team at our London, UK office. 

As a Customer Service Coordinator, you will lead, support, and develop a high-performing Customer Service team while ensuring the delivery of an exceptional customer experience. You will be responsible for driving operational excellence, achieving key service metrics, resolving customer escalations, and fostering a culture of accountability, collaboration, and continuous improvement.

Working closely with Sales, Supply Chain, Technical Support, and other cross-functional teams, you will play a critical role in ensuring customer needs are met efficiently and effectively while championing Lutron's values and commitment to excellence


Responsibilities

  • Lead the day-to-day activities of the Customer Service team to ensure achievement of key operational and customer service objectives.
  • Monitor ...

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