Customer Service Coordinator (FTC January 2027)

Job Introduction

The Opportunity

We are looking for a proactive Customer Service Co-ordinator to join our dynamic Customer service team in Bellshill on a fixed term basis until end January .

What you’ll be doing 

As a Customer Service Co-ordinator, you will play a key role in managing the complete customer order journey, ensuring a seamless experience from order receipt through to final delivery. Acting as the primary point of contact for a portfolio of customers, you will build strong relationships, provide proactive communication and deliver exceptional service throughout the order fulfilment process.

You will be responsible for processing and managing customer sales orders and ensuring the accuracy of orders, shipping information and documentation. Working closely with Commercial, Production, Logistics and external Freight Forwarders, you will coordinate shipments to ensure products are delivered on time and in full.