Job Description
Customer Service Coordinator
Salary £27,000 -£28,000 per annum + Bonus £600.00 - £1000.00 – per annum
Our client is seeking to find a friendly, outgoing, organised Customer Service Co-ordinator to work closely with their Engineers and Customers in a fast-paced small team.
* Responsible for a team of engineers, usually 2-4 depending on experience.
* Responding to customer inquiries and keeping them up to date with progress.
* Arranging annual and bi-annual callouts for routing calibration for equipment.
* Assist the engineers with diary management, routing and ensure you communicate as a team.
* Answer incoming telephone calls, assist customers and our engineers with their requests, or re-direct calls to the correct person/department where necessary.
* 60% telephone liaison, 40% Invoicing
* Complete administration of engineer reports and customer invoicing within 48 hours.
* Ensure the CRM system is ke...
Salary £27,000 -£28,000 per annum + Bonus £600.00 - £1000.00 – per annum
Our client is seeking to find a friendly, outgoing, organised Customer Service Co-ordinator to work closely with their Engineers and Customers in a fast-paced small team.
* Responsible for a team of engineers, usually 2-4 depending on experience.
* Responding to customer inquiries and keeping them up to date with progress.
* Arranging annual and bi-annual callouts for routing calibration for equipment.
* Assist the engineers with diary management, routing and ensure you communicate as a team.
* Answer incoming telephone calls, assist customers and our engineers with their requests, or re-direct calls to the correct person/department where necessary.
* 60% telephone liaison, 40% Invoicing
* Complete administration of engineer reports and customer invoicing within 48 hours.
* Ensure the CRM system is ke...
Ready to Apply?
Take the next step in your AI career. Submit your application to ROSE & YOUNG RECRUITMENT LTD today.
Submit Application