Customer Service Coordinator at Comox Valley Toyota

Elevate your career as a Customer Service Coordinator with Comox Valley Toyota, part of Trotman Auto Group in British Columbia. Deliver exceptional experiences by managing service appointments and ensuring customer satisfaction from the first contact.
In this pivotal role, you will support service operations through appointment scheduling, customer inquiries, and effective communication with service teams. Your focus will be on creating organized service experiences, reinforcing customer relationships, and maintaining meticulous records. Strong customer service and detail-oriented skills are essential for this full-time position.
Key Responsibilities:
• Manage inbound and outbound calls to schedule appointments
• Assist customers with service inquiries and support
• Document customer interactions and service needs accurately
• Generate appointments following retention strategies
• Conduct follow-up calls to ensure satisfaction
Requirements:
• Previous custome...