Customer Service Consultant- Italian speaking

Reporting to the Customer Service Team Leader, the Customer Service Consultant is responsible for delivering Burberry customers with a unique, luxury experience through multichannel contacts and clienteling and to end case management.  This will drive high customer satisfaction, retention and revenue to contribute to the wider Customer Service goals. 

This opportunity is based in Leeds, UK.

KEY RESPONSIBILITIES

• Delivering World Class, Luxury Customer Service through all channels
• Taking ownership of all customer cases to conclusion and provide timely updates to clients
• Update all records and systems to ensure the best follow up experience for customers
• Provide elevated experience through ECE on all contacts 
• Develop and maintain product knowledge and passion for the Burberry product.  Be a brand ambassador and be able to style, link sell and create opportunities to delight custome...