Customer Service Consultant

We're growing and have multiple openings available for customer-focused professionals who enjoy helping people and finding solutions.

As a Performing Loan Consultant, you'll work in a fast-paced call center environment, assisting homeowners with mortgage-related questions and helping customers who have fallen behind on payments develop practical solutions to get back on track.

If you have strong communication skills, enjoy problem-solving, and are motivated by helping others, we'd love to hear from you.

What You'll Be Doing

• Handle inbound customer service calls from homeowners.
• Contact customers with past-due mortgage payments and discuss available repayment options.
• Create customized payment arrangements based on each customer's situation.
• Assist with escrow inquiries, website support, account questions, payoff requests, and other servicing-related matters.
• Process mortgage payments an...