Customer Service: Client Support

Position: Client Support & Sales Coordination

Key Responsibilities

• Handle customer enquiries via email, WhatsApp, and phone
• Provide service updates and follow-ups
• Support customer retention and engagement
• Assist in quotation, tender, and contract follow-up
• Maintain customer records and enquiry tracking
• Coordinate with operations and admin teams
• Generate invoices using SQL Accounting

Requirements

• Experience in customer service / client support preferred
• Able to communicate in English, Mandarin & Bahasa Melayu

(Mandarin required for Mandarin-speaking clients)

• Good communication and follow-up skills
• Organised and detail-oriented
• Basic computer skills

Working Hours

• Mon–Fri: 8:00 AM – 5:00 PM
• Selected Sat: 8:00 AM – 1:00 PM (if required)

Benefits

• EPF & SOCSO provided <...