Customer Service (Chat & Email Process)

Job Overview

We are seeking a Junior Customer Service professional for our Chat and Email Process based in Mumbai. The position requires a minimum of 1 to 3 years of experience in customer support. This full-time role is integral to maintaining our standards of excellence in customer communication, ensuring satisfaction across various client touchpoints.

Qualifications and Skills

• Must possess strong customer support expertise with extensive experience in live chat support (Mandatory skill).
• Proficiency in email communication, ensuring timely and accurate responses to client inquiries (Mandatory skill).
• Ability to multitask effectively while managing multiple client interactions simultaneously without compromising on quality.
• Conflict resolution skills, adept at addressing and managing customer issues and ensuring satisfactory outcomes.
• Excellent data entry skills with high accuracy levels...