Customer Service Centre Manager

Customer Service Centre Manager

Glasgow | £ - £ per annum (dependent on skills and qualifications)

Full-time | Hybrid

Joint-contribution pension from 6% (12% total) – Enhanced maternity & family leave – Life assurance – HolidayPlus – Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more.

REQ5807

Customer Service Centre Manager

We're looking for an experienced and inspiring contact centre leader to head up our Careline and Customer Service Centre teams.

You'll provide strategic leadership across our customer service operations, driving performance, developing high-performing leaders and ensuring every customer receives the high-quality, compassionate service they deserve.

We're also looking for someone who is passionate about innovation and continuous improvement. You'll help shape the future of our customer experience by embracing digital technologies, using insigh...