Job Description

Zywave is a leading SaaS (Software as a Service) company, providing innovative solutions to our customers. As a Customer Service Business Analyst, you will play a crucial role in helping our customers use our software products.

What You Will Do

Communication & Technology

  • Under general supervision, provide timely technical support to customers on Zywave products through written and verbal communication.
  • Deep-dive into complex ClarionDoor and MGA Hub issues requiring configuration changes, scripting (XSLT/XML/JSON/JavaScript), or rating algorithm adjustments.
  • Interact and consult with customers on network administration, software systems, and intranet/internet to support Zywave products.
  • Prioritize and resolve complex technical issues based on established processes and workflows, escalating as necessary.
  • Collaborate with other members of Support to analyze and respond to customer inquiries.
  • Act as a liaison ...

Ready to Apply?

Take the next step in your AI career. Submit your application to Zywave today.

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