Job Description
Job Overview
As a Customer Service Associate, you will be the first point of contact for customers, ensuring a positive and professional experience through effective communication and problem-solving. This role is part of the R.I.S.E Program, a 12-month structured work-and-study program for fresh graduates or individuals looking to gain workplace experience while earning a recognized certificate.
Key Responsibilities
- Handle customer enquiries via phone, WhatsApp, email, or live chat
- Resolve customer issues promptly and professionally
- Record and update customer information accurately
- Follow service SOPs and escalation procedures
- Collaborate with internal teams to ensure high service quality
Requirements
- Minimum SPM / Diploma; fresh graduates are welcome
- Good communication skills in English (Mandarin / Bahasa Malaysia is a plus)
- Positive attitude, patient, and customer-oriented
Ready to Apply?
Take the next step in your AI career. Submit your application to INNIO SOLUTION SDN BHD today.
Submit Application