Customer Service Associate

• Assist customers with inquiries, complaints, and support via phone, email, and chat.
• Provide accurate product information and resolve customer issues promptly.
• Maintain a positive and professional attitude towards customers at all times.
• Document all customer interactions and transactions in the system accurately.
• Collaborate with team members and other departments to enhance customer satisfaction.

Skills and Qualifications

• Excellent verbal and written communication skills in English and Hindi.
• Strong problem-solving skills and the ability to think critically under pressure.
• Proficient in using customer service software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and manage time effectively.
• Strong attention to detail and a customer-oriented mindset.