Customer Service Associate

Job description:

Customer Support Associate – Roles & Responsibilities

As a Customer Support Associate, you will play a crucial role in delivering a seamless support experience to students, parents, and educators. Your responsibilities will include:

*Voice Support (Calling)*

* Handle inbound and outbound calls to address customer queries, feedback, and support requests.

* Provide accurate information about courses, schedules, and platform usage.

* Ensure timely follow-ups and resolution of open issues.

*Chat Process*

* Manage live chat interactions with users across the website and app.

* Assist customers with instant query resolution and guide them through the learning platform.

* Maintain courteous and prompt communication at all times.

*Email Process*

* Respond to customer emails with clarity and professionalism.

* Resolve technical, academic, or administrative concerns through detailed...