Customer Service Associate

The Role:

• Serve as the primary contact for customers via phone, email, and in-person communication.
• Provide accurate information on relocation services including packing & moving, real estate assistance, immigration support, logistics, and fleet services.
• Handle inquiries, complaints, and requests promptly and professionally.
• Coordinate with internal teams (operations, logistics, real estate, etc.) to ensure timely execution of services.
• Track customer relocations and provide proactive updates throughout the moving process.
• Maintain accurate records of customer interactions and transactions in CRM systems.
• Assist customers with documentation, insurance, and other required formalities.
• Escalate complex issues to management when necessary and follow up to ensure resolution.
• Gather client feedback to improve service quality and customer experience.
• Uphold company values of reliability, trans...