Customer Service Associate

Job Title: Customer Service Associate Location: Castlebar Position Overview The Customer Service Associate is responsible for providing an exceptional customer experience by handling inquiries, resolving issues, and ensuring customers receive timely, accurate, and helpful support for our client int he manufacturing industry. This role requires strong communication skills, a customer-first mindset, and the ability to work collaboratively in a fast-paced environment. Key Responsibilities Respond to customer inquiries via phone, email, chat, or in person. Provide accurate information regarding products, services, orders, and policies. Resolve customer issues efficiently while maintaining a positive and professional attitude. Document customer interactions and maintain accurate records using CRM tools. Escalate complex issues to the appropriate internal teams when necessary. Process orders, returns, exchanges, and account updates as required. Identify recurring problems or trends and recom...