Job Description
Elevate customer service excellence as the Associate Manager at Wesco in Kamloops, BC. Lead order management and fulfillment activities, ensuring operational success in a full-time on-site role.
As the Associate Manager - Customer Service North America at Wesco, you will oversee sales operations and direct a motivated team. With at least 4 years of customer service experience and 2 years in management, you will ensure service goals are met while driving efficiency and quality. Your position will require close collaboration with inside sales, providing valuable insights based on customer feedback.
Key Responsibilities:
• Manage a team of up to 10 service representatives
• Develop and monitor customer service performance metrics
• Ensure compliance with policies and procedures
• Handle order management and customer queries expertly
• Represent management with professionalism
Requirements:
• High School Degree requ...
As the Associate Manager - Customer Service North America at Wesco, you will oversee sales operations and direct a motivated team. With at least 4 years of customer service experience and 2 years in management, you will ensure service goals are met while driving efficiency and quality. Your position will require close collaboration with inside sales, providing valuable insights based on customer feedback.
Key Responsibilities:
• Manage a team of up to 10 service representatives
• Develop and monitor customer service performance metrics
• Ensure compliance with policies and procedures
• Handle order management and customer queries expertly
• Represent management with professionalism
Requirements:
• High School Degree requ...
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