Job Description

The Customer Service Associate I is a business-to-business role which is accountable for facilitating accurate resolution of internal and external inquiries and issues pertaining to processing for assigned clients. Also, responsible for timely response to inquiries and issues, while maintaining a high level of customer satisfaction. 

** Schedule: Monday - Friday with a flexible start time between 7:30am - 9:00am


PRINCIPAL RESPONSIBILITIES AND DUTIES:

  • Independently analyzes issues and processes, and clearly communicates, both verbally and in writing, to routine questions, processing issues, and requests according to company defined procedures/standards.

  • Researches and analyzes payment history and recognizes when to contact vendors or customers to resolve exceptions and make payment decisions in a timely manner for all clients.

  • Acts as a positive representative of the company, both internally and externally, making customers and t...

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