Customer Service Associate (Experienced)

Shift Timings:

• US Shift: 9 PM/10 PM to 6 AM/7 AM IST (Must have 1-2 years of US client support experience)
• India/ROW Shift: 6 AM to 3 PM or 12 PM to 9 PM IST

About Cuemath:

Cuemath is a global EdTech platform transforming how students learn math through personalized instruction and innovative technology. We empower children with critical thinking and problem-solving skills that extend beyond academics. Join us in making kids MathFit.

Role Overview:

We're seeking an experienced Customer Service Associate to serve as the frontline ambassador for Cuemath. You'll handle complex customer queries, drive resolution outcomes, and ensure exceptional service delivery for our global parent and tutor community.

Key Responsibilities:

• Respond to customer queries across chat, email, and...