Job Description

  • Handle customer inquiries related to accounts, transactions, cards, loans and digital banking services.
  • Resolve customer complaints efficiently while ensuring high levels of satisfaction.
  • Identify customer needs and recommend suitable banking products (savings, credit cards, loans, insurance)
  • Ensure customer data confidentiality and information security.
  • Follow standard operating procedures (SOPs)to ensure smooth operations.


Skills Required
Complaint Handling

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