Customer Service Assistant

Job Description – Customer Service Assistant

Department: Logistics Forwarding – Overseas Removal
Division: Ocean Cargo

Position Summary

The Customer Service Assistant supports the overseas removal operations within the ocean cargo division by coordinating shipments, managing customer inquiries, and ensuring accurate documentation for international freight forwarding. The role requires close communication with customers, overseas agents, and internal departments to maintain service quality and operational efficiency.

Key Responsibilities

• Customer Coordination
• Respond to customer inquiries regarding shipment status, schedules, and service details.
• Provide guidance on documentation requirements and customs procedures.
• Shipment Processing
• Prepare and verify shipping documents, including Bills of Lading, packing lists, and customs forms.
• Coordinate booking arrangements with carriers and overseas agent...