Job Description

Customer Service Assistant - BGC

Post Date: Thursday, March 16 2023 to Tuesday, May 16 2023

 Customer Service Assistant #1


JOB DESCRIPTION


 A customer service associate assists customers with inquiries related to a

commpany’s products and services. Customer service associates maintain adequate company and product knowledge to provide proficient service. Also known as customer service representative.
  • Customer Service Associate Responsibilities:

  • Attending training sessions to grow knowledge of products and to
    • develop customer service skills.
  •  Resolving phone, walk-in, mail, fax, and email customer inquiries.

  •  Processing and logging incoming calls into the CRM system.

  • Identifying customer needs.

  • Forwarding and escalating inquiries to relevant individuals and
    • departments.
  •  Contacting customers to give them accurate feedback on the
    • progress of their inquiri...

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